Shipping policy
Shipping Policy – Hayes Commerce
Thank you for shopping with Hayes Commerce. We are committed to delivering your order safely and efficiently.
1. Order Processing
All orders are processed within 1–2 business days (excluding weekends and public holidays). Once your order has been processed and dispatched, you will receive a confirmation email with tracking information.
2. Shipping Locations
We currently ship across the United Kingdom. International shipping may be added in the future.
3. Shipping Time
Estimated delivery times within the UK are:
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Standard Delivery: 3–5 business days
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Express Delivery: 1–2 business days
Please note that delivery times are estimates and may vary due to courier delays or high demand periods.
4. Shipping Costs
Shipping costs are calculated at checkout. From time to time, we may offer free shipping promotions on selected orders.
5. Order Tracking
Once your order has been dispatched, you will receive an email containing a tracking number so you can monitor the progress of your delivery.
6. Delayed or Lost Orders
If your order has not arrived within the expected delivery timeframe, please contact our support team. We will work with the courier service to resolve the issue as quickly as possible.
7. Incorrect Address
Customers are responsible for providing the correct shipping address. Hayes Commerce cannot be held responsible for orders delivered to incorrectly provided addresses.
8. Contact Us
If you have any questions about your order or shipping, please contact us through our customer support page.